Customer satisfaction survey: proud of your trust, focused on continuous improvement

Published on 23 July 2026Time to read: 2 minutes

Isolectra recently conducted another customer satisfaction survey. The results show a clear improvement compared to our previous survey in 2022. We are proud of these results and grateful for the valuable feedback shared by our customers.

Key results

8.4/10 – Average customer satisfaction rating for our services
43% of our customers are enthusiastic promoters who would recommend Isolectra

Why customers choose Isolectra
Our customers choose Isolectra because of our:

High-quality products
Solution-oriented approach and flexibility
Reliable service

What our customers value most
Customers particularly appreciate:

The high quality of our products and solutions
The customer focus and expertise of our employees
Our technical support

This positive feedback confirms what we strive for every day: delivering high-quality solutions through the dedication and expertise of our people.

Areas for improvement

Customer feedback is essential in helping us continue to improve. Based on the survey, we have identified several areas where we can do better:

Logistics – Providing clearer communication in case of delivery delays and ensuring complete deliveries
Complaint handling – Improving the speed and quality of follow-up
Value for money – Strengthening the balance between price and quality while maintaining competitive pricing

Isolectra in action

We take this feedback seriously and are already working on several improvements, including:

Enhancing communication regarding delivery times and order status
Optimising our complaint handling process with faster response times
Increasing pricing transparency and continuously benchmarking our pricing against the market

Our goal remains unchanged: to be a reliable partner that delivers quality and works alongside customers to find the best solutions.

We would like to thank all our customers for their trust and their honest feedback. Together, we will continue to build even better products, services, and customer experiences.

More information? Contact us!

Share on

Home About Us News Customer satisfaction survey: proud of your trust, focused on continuous improvement

Other news items

View the news overview >

Our knowledge partners