Who we are
The types of personal information we process
We may collect and process the following categories of personal information:
Name and other identifiable information
For example, we may record your name, title, gender and date of birth.
Your contact details and details of your personal account or registration
Your contact details may include your address, place of business, telephone number and email address. When registering for certain services or creating a personal account, we may record your login details and other information that you provide on the account or registration form.
Your contact details and details of your enquiry or order
When you make an enquiry or place an order, we require certain information in order to process your enquiry or order. In addition, we can use this data to keep you informed about your enquiry. For this purpose, we collect, for example, your name, e-mail address and telephone number.
Our communication with you
We record your communication with us when you send us an e-mail or leave a message via social media chat. When you call us, we record your questions or complaints in our database.
Information we collect when you use our website
We may record your IP address, browser type, operating system, referring website, browsing habits and clickstream behaviour when you visit our website. With your permission, we may also receive your location data. Furthermore, we may receive an automatic notification when you open a newsletter or click on a link in a newsletter.
Information you share with us
When you interact with us on social media or complete a customer survey, you choose to share information with us.
Cookies and similar technologies
How we collect your data
Isolectra B.V. can obtain your personal data in different ways. This happens when you fill out a form, communicate with us through social media or subscribe to our newsletter. Depending on your social network settings, we may also receive information from the provider of your social network.
The purposes for which we use your data
The main purposes for which we use your personal information are:
To provide services to you
To make it easier for you to use our online services, we may analyse the data we collect from your use of our digital media and combine it with information collected through cookies and similar technologies. For example, to know which digital channel (email, social media) or device (desktop, tablet or mobile) you prefer so that we can tailor our communications to that channel or device.
To communicate with you
We use your contact details to communicate with you, to answer your questions or to handle your complaints.
For statistical research
Automatic tools are used to conduct statistical research on general trends in the use of our services, website and social media and on the behaviour of our customers' and users' preferences. This allows us to develop better services. It also allows us to improve the design and content of our website.
We may aggregate and analyse different types of data in order to conduct our research. Only aggregate data is used: we do not use names, e-mail addresses or other directly identifiable information. We may also combine such aggregate data with information from public sources (such as Statistics Netherlands). We will not use sensitive data for this statistical research without your consent.
For direct marketing purposes
Your personal information may be used to send you newsletters or other marketing messages. We may use automated tools to analyse your personal information so that we know what information is relevant to you. For this purpose, we may use and aggregate the information described above. We may also combine such aggregate information with information we receive from public sources (such as Statistics Netherlands). We will not use sensitive data for this statistical research without your consent.
The results of our analysis are used to tailor our marketing messages to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of services, we may customise our newsletter and website with content that we think is relevant to you.
Use different channels for our marketing communications, such as email and social media. At any time, you can withdraw your consent to receive marketing communications or object to them.
objections at any time. To do so, please follow the instructions in the relevant marketing message or contact us at email@example.com.
Disclosure and sharing of data with third parties
We may disclose or share your personal data with third parties for the following purposes:
For the support services we provide
In order to provide our services, we work with third parties such as social network providers and marketing agencies. All these third parties are obliged to protect your personal data and process it only in accordance with our instructions.
For statistical research and direct marketing
Your personal information may be used for the purposes of statistical research and direct marketing (see above).
Third party websites
Security and safekeeping
Privacy of children
Isolectra B.V. strives not to collect information about children aged 16 or younger, or to create interest segments specifically designed to target children. If you are concerned about the privacy of your child in connection with our services, or if you believe that your child has entered personally identifiable information on our website, please contact us at firstname.lastname@example.org..
You may request access to and the ability to update and review your personal information. And you may invoke any other right you have under applicable privacy laws, including for example, objecting to the processing of your personal data. To do so, you only need to send a written request to:
Wilhelminakade 957, 3072 AP Rotterdam